Fiona Young has worked in the field of conflict resolution since 1998 when she began her legal career as a trainee solicitor specialising in Litigation. During that time she carried out regular advocacy work in the High Court and became familiar with the Court process, waiting times, stress (for lawyer and client) and uncertainty of outcome for any party. For the following 17 years Fiona continued to represent clients in a range of commercial and employment matters working in courts and tribunals in London and Gibraltar. In 2015 Fiona discovered mediation, training with UK Mediation in Interpersonal and Commercial mediation. Since that time she has worked as a mediator in the Gibraltar employment tribunal, provided matrimonial mediation services to many couples, conducted multi-national business mediations (often online) and provided coaching to HR teams and senior managers in positive conflict resolution and communication. Fiona has resolved 100’s of disputes, time effectively and cost effectively using her personable, friendly and practical approach as well as her genuine ability to see everyone’s point of view with judgement and with a great deal of empathy. Fiona relies on values such as kindness, respect, dignity and patience to help her clients work through their dispute, vent their frustrations, raise their concerns and then work together to find pragmatic solutions.
Fiona acknowledges and recognises that being involved in a conflict, is worrying , tiring, stressful and distressing and she knows the emotions that accompany the process such as paranoia, fear, mistrust and pride. Taking her extensive knowledge of the law together with her on the job experience of human nature she works tirelessly with her clients, rolling her sleeves up to metaphorically lead them through the confusion and exhaustion they are experiencing towards practical and workable outcomes.
Fiona recognises that not every conflict can be solved, but everyone deserves the opportuity to try and everyone has the right to be heard and have their views considered. She will also help parties rebuild broken relationships, improve communication and reassess professional behaviours.
Fiona Young mediation is more than just a method of conflict resolution, it is a training on how to successfully navigate a world where conflict, disagreement and problems are all around us all the time.
“Being a good mediator is all about having life experience. It is about meeting all sorts of different people and liking them for who they are. It’s also about understanding and appreciating cultural differences, age differences and difference of perception. Travelling to and working in different countries has helped me with keeping an open mind but the most important mediation training I have had is being a wife and mother - there is no better place to practice mediation skills than between small squabbling siblings or with demanding teenagers!”.
This is more than just a method of conflict resolution. It is training on how to successfully navigate a world where conflict, disagreement and problems are all around us all the time.